Talking About Concerns in the Classroom
At Rainbow Child Care Center we pride ourselves on being your child’s “home away from home”. Part of achieving that goal is making sure parents feel comfortable and happy dropping their child off every day and knowing that their child is in a safe, secure learning environment. Sometimes things happen that you might be concerned about as a parent or not understand. We want parents to always feel comfortable voicing any concerns that they may have or asking for clarification on what is happening in the classroom. So what should you do if there is something you would like to address with your child’s teacher or the Program Director?
- Unless it is an urgent safety issue, it is actually best to take some time to collect your thoughts and get your emotions under control if you are upset. Schedule a time to have a meeting with the Program Director, so you can have a conversation that is not distracted by other families picking up or dropping off and you are able to have their undivided attention. It is best to have a face to face conversation, where you can exchange feelings and ideas together respectfully.
- Before the meeting ask yourself some questions. What is it about the situation that concerns me? What do I want to see happen in the future? Why is it important for my child? How can we prevent this issue from arising again? Often writing down thoughts and ideas helps to organize your thinking and will help the conversation be less emotion driven.
- During the conversation, be sure to state your feelings and ideas, using “I” statements. “Yesterday, when I picked Barb up she had a pacifier in her mouth. I am concerned because we had written down that we do not want her to have her pacifier anymore. I would like to talk about how that happened and try to find a solution with you.” As you listen to the teacher or Program Director’s response, ask clarifying questions to find out more about policies and procedures if necessary.
- Understand that Rainbow Child Care Center is a group setting, but will do what we can within licensing regulations to help come up with a solution to the concern. Once you agree upon a solution that makes sense to you and the teacher/Program Director, review what the plan of action will be. Feel free to schedule a follow-up meeting later in the week to review the situation and ensure that your concern has been fully addressed.
Not communicating concerns often leads to more negative emotions and amplifies the concern. Sometimes parents may not know how to bring up a topic that makes them feel angry towards the teacher, embarrassment to confront their child’s caregiver, guilt towards making sure they are leaving their child in a healthy environment or confusion about what to say. Parents always have the right and responsibility to bring up their concerns in a respectful manner, because children learn more and are more comfortable when their families and teachers are collaborating on their learning!
It is our goal to provide your family with the best experience possible. To do this, it is important that we receive feedback from our customers. We care about your opinions, both concerns and compliments. We look to our customers to provide opinions to help us continue our vision of providing “Quality through Excellence.” If you have tried speaking with your child’s teacher and/or the Program Director and still are having concerns, please contact our Home Office at 1-800-90-LEARN.